Refund policy

Refund & Return Policy | A CLVB Clothing

Effective Date: 27 July 2026

Thank you for shopping with A CLVB Clothing. We aim to deliver quality apparel and great shopping experience. Please read our return & refund policy carefully before placing your order.

1. Return Eligibility Timeline

All return or exchange requests must be submitted within 7 calendar days from the date your parcel is delivered. Requests submitted after this period will not be accepted.

2. Item Condition Requirements

To qualify for return, exchange or refund:

Items must be unworn, unwashed, stain-free, free of perfume, makeup marks and damage.
All original brand tags, labels and packaging must remain attached and intact.
No alterations, cutting or self-repairs have been made to the garment.
Valid order number and proof of delivery must be provided. A CLVB Clothing reserves the right to reject any return upon inspection if items fail to meet the above conditions.

3. Refund & Exchange Options

Option 1: Refund Once returned goods are received and inspected, approved refunds will be processed within 3 – 5 working days. Original delivery shipping fees are non-refundable under all circumstances.

Option 2: Size Exchange You may opt to exchange for a different size of the same product, subject to stock availability. Only one exchange is permitted per order.

4. Shipping Cost Responsibility

Change of mind, wrong size, personal preference: Customer bears all return shipping charges.
Defective item, wrong item delivered (our error): Contact us within 24 hours of delivery with clear photo/video proof. A CLVB Clothing will cover return shipping fees and arrange replacement or full refund.

5. Non-Returnable & Non-Refundable Items

The following items are final sale and cannot be returned, exchanged or refunded:

Clearance, flash sale and discounted final-price items
Limited edition collections
Undergarments, intimates and swimwear (strict hygiene policy)
Custom pre-order / made-to-measure garments

6. Return Request Process

Contact our support via email (aclvbclothing@gmail.com) or official Instagram (@aclvbclothing) with your order number.
Attach clear photos of the item and state your reason for return.
Wait for official approval from our team before sending back your parcel. Any parcels returned without prior approval will be rejected and shipped back at the buyer’s cost.